Q44 Privacy Policy — Your information is our responsibility

1 Introduction

Q44 (https://q44.fun) is a trusted online betting and gaming platform in Bangladesh. Our privacy policy explains what information we collect from our users, how it is used and stored, and the circumstances under which it may be shared with third parties.

By creating an account or using the q44 website, you agree to this privacy policy. This policy is an integral part of our terms and conditions, so please read it carefully before registering.

We believe transparency is the best policy. That is why our privacy policy is written in clear, plain language so any user can easily understand exactly what we do with their data.

2 What Information We Collect

Q44 collects only the information necessary to operate our services properly. Details on each type of data collected are provided below:

We do not collect sensitive information such as religion, political views, or health data without your explicit consent. Documents submitted during KYC verification are stored on secure servers and accessible only to authorized personnel.

3 How Your Information Is Used

Q44 uses the collected information for the following purposes:

• Creating and managing accounts and completing KYC verification.
• Processing deposits, withdrawals, and other financial transactions.
• Continuously improving the quality of our gaming and betting services.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving user complaints.
• Monitoring user activity under the Responsible Gaming program.
• Sending you promotional offers and bonus notifications with your consent.
• Meeting legal obligations and preparing reports for regulatory bodies.

4 Data Sharing Policy

Q44 may share your information with third parties only in the following limited circumstances:

• Payment Providers: Necessary information is shared with approved payment gateways such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Game Software Providers: Minimal information may be shared with licensed game providers to ensure the quality of casino and gaming services.
• Legal Authorities: Information may be disclosed in compliance with applicable law in response to a court order or valid legal request.
• Fraud Prevention Services: Limited information may be shared with authorized verification services for anti-money laundering and fraud prevention purposes.

Outside of the cases above, none of your information is shared with any party without your explicit written consent. Third parties with whom data is shared are also bound by the same standard of privacy agreements.

5 Cookies Policy

Q44 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Used for login sessions and security tokens — disabling these will prevent the site from functioning properly.
• Performance Cookies: Helps monitor site speed and errors — all data is anonymized.
• Preference Cookies: Remembers your language and display settings — so you don't have to set them again on your next visit.
• Analytics Cookies: Helps us understand which pages are used most — without tracking any personal information.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.

6 Security Measures

Q44 follows industry-standard technologies and practices to protect your data. Our security framework is described below:

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Sensitive information is stored in encrypted form in the database.
• Servers and networks undergo regular security audits.
• Staff are granted access only to the information required for their specific role.
• Instant alerts are sent for suspicious logins or unusual account activity.
• Payment information is handled in compliance with PCI-DSS standards.

7 Your Rights

As a q44 user, you have several important rights regarding your personal information:

To exercise any of these rights, please contact our support team. We will generally process your request within 30 days. In some cases, legal obligations may prevent us from fulfilling every request.

8 Child Protection Policy

Q44 is strictly for individuals aged 18 and above. We do not knowingly collect information from or provide services to minors.

• Age verification is mandatory at the time of registration.
• Services remain restricted until age verification is completed through the KYC process.
• If it is found that a minor has created an account, that account will be immediately closed and all associated data will be securely deleted.

9 Data Retention Period

Q44 does not retain your data longer than necessary. The retention periods for each type of information are outlined below:

• Account and identity information: up to 5 years after account closure (as required by law).
• Financial transaction records: up to 7 years (in accordance with anti-money laundering laws).
• Betting and gaming history: 3 years after account closure.
• Cookies and session data: upon session end or up to 1 year maximum.
• Support communication records: 2 years.

Once the designated retention period expires, your data is securely and permanently deleted.

10 Policy Updates

Q44 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you through the following means:

• A clear notice will be published on the website homepage.
• Registered users will be notified via email or SMS.
• The "Last Updated" date at the top of the page will be changed accordingly.

Continuing to use q44 after a revised policy is published will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

11 Get in Touch

For any questions, complaints, or requests regarding this privacy policy, please reach out to our support team:

We typically respond within 24 to 48 hours. For urgent security matters, use our live chat support for a faster response.